OUR STORE POLICIES
Transparency and Care
At our laser cut and engraving business, we are committed to providing our customers with high-quality products and exceptional customer service. To ensure a positive shopping experience for all of our customers, we have established the following store policies:
SHIPPING POLICY
What You Need to Know
We offer standard shipping and expedited shipping options. All orders are processed within 2-3 business days and are shipped with a tracking number. Please note that shipping times may vary depending on your location
OUR RETURN POLICY
The Small Print
We want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your product, we offer a 30-day return policy for non-customized items. Simply contact our customer service team to initiate the return process. We also offer exchanges for products of equal value, subject to availability.
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Customized Items:
All of our customized items are made-to-order and cannot be returned or exchanged. Please double-check all spelling and customization options before submitting your order. In the event of an error on our part, we will work with you to make any necessary corrections.
Custom Order Products or Arts: Please note that we do not accept returns or exchanges on custom order products or arts. These items are made-to-order and are specifically created to meet your unique specifications. Please ensure all details are correct before submitting your order.
If you have any questions about our store policies, please don't hesitate to contact us. We are always here to help and are committed to providing our customers with the best possible shopping experience.
WARRANTY DISCLAIMER
About Our Policy
This is your Warranty Disclaimer section. It’s a great place to inform your customers about all the services that are offered once they buy one of your products. This section should include all the relevant information about the way your customers should use or manage the products they purchased on your site. The disclaimer is legally binding, so use straightforward language to gain their trust and loyalty.
PRIVACY POLICY
We value your privacy and are committed to keeping your personal information safe and secure. We do not sell or share your information with third parties