Wine Gift Box – King & Queen

At Elicco, we take pride in providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of purchase.

Please note that we cannot accept returns for custom-made orders as these items are specially made to your specifications. Additionally, we cannot accept returns for damaged items caused by mishandling or accidents that occurred after the item was received, as these items were received in good condition.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [Your Business Contact Information] and provide your order number and reason for return. Upon receiving your return request, we will provide you with instructions on how to proceed with the return process.

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the item is found to be eligible for a refund, we will process the refund to your original method of payment within a reasonable amount of time.

Thank you for choosing Elicco. We appreciate your business and strive to provide you with the best possible shopping experience.

We are excited to offer free shipping on all orders within the United States! We believe that everyone should have access to our high-quality products, and we want to make it as easy and affordable as possible for our customers to receive them.

However, we want to let our international customers know that we will need to charge for shipping on orders that are shipped outside of the United States. Shipping costs can vary depending on the destination country, shipping method, and the size and weight of the package.

We apologize for any inconvenience this may cause, but we hope that you understand that international shipping costs are often beyond our control. Rest assured that we will work with you to find the most cost-effective and reliable shipping options for your order.

If you have any questions or concerns regarding shipping or international orders, please don't hesitate to contact us. We are committed to providing the best possible customer service and will do our best to assist you with any shipping-related inquiries.